Welfare Support Directory

Welfare Support

Sharing the resources you may need

To access local support, visit North East Lincolnshire Council’s Health and Wellbeing services site where you can get free, confidential advice to help you achieve your wellbeing goals.

What can we support you with?

We can support you with anything related to your Health and Wellbeing, including:

  • mental and emotional wellbeing
  • healthy eating
  • weight management
  • physical activity
  • stop smoking
  • building confidence
  • improve your relationships
Age UK North East Lincolnshire

Age UK North East Lincolnshire aims to support and offer advice to people over the age of 50. We have a tradesmen list with reliable, qualified, CRB checked tradesmen, such as gardeners, decorators, plumbers, electricians, joiners, builders and cleaners. If you require a tradesmen, please contact…

Telephone: 01472 344976 Option 1 for Grimsby, Option 2 for Cleethorpes

For more information, visit the Age UK – North East Lincolnshire website.

AWS (Army Welfare Service)

The Army Welfare Service is the Army’s professional welfare provider; it delivers a comprehensive and confidential welfare service responsive to the needs of individuals and families and the Chain of Command in order to maximize the operational effectiveness of our servicemen and women. The Army Welfare Service’s remit includes Regular Soldiers, their families and communities, the Army Reserve and Reservists and, in certain circumstances, Veterans, other Services and MoD civilians serving overseas.

For all Personal Support enquiries and referrals: 01904 882053

For more information, visit the Army Welfare Service website.

Army Mediation Service

The Army Mediation Service (AMS) provides soldiers and civil servants with the opportunity to address workplace relationships which have broken down by offering resolution at the appropriate level of escalation. Mediation is most effective when used to address problems when they first occur so that individuals can resolve issues before they get out of hand.

The AMS can be contacted for advice and support on 96770 7691 or 0306 770 7691, or email the AMS.

Barnardo’s Families of Veterans Support Service
Supporting parents, carers and families in the community and in diverse cultural circumstances providing guidance and advice aimed at supporting vulnerable children and their families.

Telephone: 01639 620771

Department for work & pensions (DWP)

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. Jobcentre Plus helps people move from benefits into work and helps employers advertise jobs. It also deals with benefits for people who are unemployed or unable to work because of a health condition or disability.

Telephone: 08001690190. Textphone: 08001690314.

Address: Bridge House, 225 Victoria St S, Grimsby DN31 1NH

For more information, visit the DWP website.

Forces Line
Any vulnerable soldier or family member phoning, writing or emailing the trained civilian support staff of Forces Line receives guidance as to what their options are. The soldier or family member must then make their own decision as to how to progress the issues raised. Forces Line is a free service that is operated by the Soldiers, Sailors, Airmen and Families Association (SSAFA) Forces Help.

Telephone from UK: 0800 731 4880

Gurkha Welfare Trust

Provide welfare to enable Gurkha ex-servicemen and their dependants to live out their lives with dignity, primarily in Nepal but increasingly in UK and elsewhere.

For more information, visit the GWT website.

Pension scheme for service personnel

All members of the armed forces are automatically enrolled into the Armed Forces Pension Scheme.

There is a lot of information on the MOD pension scheme and related benefits on the MOD website.

Joint Personnel Administration Centre (JPAC), Mail Point 480, Kentigern House 65 Brown Street, Glasgow G2 8EX.

Telephone: 0800 085 3600

Email the Pension Help service

Royal Airforce Community

The site for all the RAF’s support and welfare organisations.

For more information, visit the RAF Community website.

Royal British Legion family holidays
The RBL break centres can provide time away for the Armed Forces community when it’s needed most. Whether you are recovering from an injury or illness, have been struggling with a recent bereavement, or simply looking for a chance to spend quality time on your own, it’s a chance find solace alongside the serving community.
Royal Voluntary Service (formerly WRVS)

The Army Welfare Service sponsors the RVS Services Welfare staff to assist in providing welfare support to single and unaccompanied soldiers in military establishments. Together with units, they provide leisure facilities in a non-alcoholic environment and a place for soldiers to relax away from the work environment.

Find out more on the RVS website.

SMART Recovery

Through the Partnership Scheme, they work with most medium to large treatment providers across the UK as well as prisons, probation, rehab facilities, NHS and supported housing services. SMART Recovery Champions have helped to grow peer led SMART Recovery meetings, which in turn have helped their service users sustain the recovery gains they achieve within the treatment services.

For all general enquiries call 0330 053 6022.

Find out about more about online meetings.

Support our Paras

Is a charity which supports The Parachute Regiment through the welfare of serving soldiers and families and those affected by recent operations, and through the maintenance of its regimental efficiency, ethos, spirit and heritage.

Find out more on the Support our Paras website.

Union Jack Club

The Union Jack Club is a Service Charity located in central London, providing all the facilities of a modern hotel to serving and former members of the Armed Forces and their families. The Union Jack Club is for all Serving and Veteran enlisted members (not being of commissioned rank) of HM Armed Forces and their families, providing a comfortable, relaxed and friendly base in London. Whether staying overnight or simply meeting up with friends, family or colleagues the Club is here for you, every day.

Find out more on the Union Jack Club website.

Veterans UK (MoD)

Veterans UK administers the armed forces pension schemes and compensation payments for those injured or bereaved through service. They also provide welfare support for veterans of any age, and their families through the Veterans Welfare Service and the Veterans UK helpline.

Telephone: 0808 1914 218.

Email Veterans UK

Find out more on the Veterans UK website.

Victory Service Club

The Victory service club is solely for Service and ex-Service personnel of all ranks and their families, maintaining the tradition started in 1907 by Major Arthur Haggard.

Telephone: 0207 723 4474.

Email the VSC

To find out more, visit the VSC website.

Address: 63-79 Seymour Street, London W2 2HF

Financial Support
ABF – formerly the Army Benevolent Fund

ABF – The Soldiers’ Charity, giving lifetime support to serving and former soldiers and their families. Includes making grants to individuals and specialist charities that help ex-soldiers and their families.

Find out more on the Soldiers Charity website.

Forces Pension Society

Campaign on behalf of all ranks of all three Services to seek improvements to the Armed Forces Pension Schemes (AFPS): we also campaign to resolve unfairness within the AFPS and we seek to ensure that all serving and retired members of the Armed Forces and their dependents receive the occupational pension to which they are entitled.

Find out more on the Forces Pension website.

Royal Air Force Benevolent Fund

RAF’s leading welfare charity, providing practical, financial and personal lifetime support to all members of the RAF family whether serving or veterans and their families.

Find out more on the RAF Benevolent Fund website.


Families federations

  • The 3 Service Families Federations (Army, Navy and RAF) are the independent voices of Service families.
  • Each offers independent and confidential advice on a range of issues and works to improve the quality of life for Service families.
  • They regularly engage with the chain of command, local authorities and government to represent the views of armed forces families.
  • Each of the 3 Services has its own Welfare Support and Information Service Teams and Defence Medical Welfare Service (DMWS).

Advice is available for armed forces families from Citizens’ Advice.

ABF – The Soldiers’ Charity

Provide a lifetime of support to soldiers and veterans from the British Army, and their immediate families, when in need. We make grants to individuals through their Regiments and Corps and support a wide range of specialist charities that sustain the British Army ‘family’, both at home and around the world.

Telephone: 020 7901 8900.

Email the Soldiers’ Charity.

To find out more, visit the Soldiers’ Charity website.

The Army Families Federation (AFF)

The Army Families Federation (AFF) is the independent voice of Army families and works hard to improve the quality of life for Army families around the world – on any aspect that is affected by the Army lifestyle.

Telephone: 01264 382326.

Email AFF.

To find out more, visit the AFF website.

Army Widows' Association

Offering comfort, support and friendship to widows and widowers of Service people.

For more information, visit the Army Widows website.

British Forces Foundation

Boost the morale of the Forces primarily through high quality entertainment and projects designed to bring the public and their Armed Forces closer together.

For more information, visit the BFF website.

Little Troopers

Provides support for children who have a parent serving in the British Armed Forces (Regular or Reserves). The charity aims to help maintain the family bond through separation by building a community, sharing ideas and helping children meet others who understand the challenges they face. The charity provides support through resources, initiatives and events: Support resources; Separation Packs, send a hug kits, print offs from website to ease and aid separation from a serving parent. Recognition; Little Trooper of the month initiative, Birthday card initiative, competitions celebrating being a British Forces Family. Events; for children with a serving parent away from the home to distract them and also for when Mum or Dad returns to re connect the family.

Email Little Troopers.

For more information, visit the Little Troopers website.

Not Forgotten Association

Provides leisure and recreation for wounded serving and ex-service men and women with disabilities.

For more information, visit the NFA website.

SSAFA The Armed Forces Charity

SSAFA want our Armed Forces (both Regular and Reserves), veterans and their families to know they can depend on SSAFA for support now and for the rest of their lives. Their values highlight they are committed, practical and understanding.

Telephone: 0800 731 4880

For more information, visit the SSAFA website.

Royal British Legion Industries

A not-for-profit charity providing accommodation, employment and support services to Armed Forces individuals and families, particularly those who have experienced injury or sickness.

For more information, visit the RBLI website.

Royal Naval Association – Once Navy, Always Navy

With over 20,000 members across 300+ branches in the UK and overseas, we are a family of current and former Naval Service personnel, relatives and supporters of our country’s Royal Navy.

Whether we are catching up with friends at our regular social events, fundraising, advising on welfare and employment matters, or just providing an arm around the shoulder, our natural willingness to help others stems from the tradition and camaraderie that only Naval Service life can instil. Everything we do is inextricably linked to our core values:

Our core values:


Shared backgrounds and equality in rank. We share the same bonds, the same mindset, and even the same language (Jackspeak!). We are all equal. We are the heart and soul of the RNA.


To each other and our dependants. We will always support and look out for each other. Our loyalty is to all our shipmates, our local communities, the personnel and dependants of the Naval Service, along with other charities or organisations with naval connections.


We are proud to serve and proud to represent our country and the Naval Service. Our pride in serving our country never leaves us. Nor do we forget those who have fallen for our country or who fight now. We are deeply honoured to represent them on both a national and international level.


Friends in fun, fellowship and need. Your shipmates will always be here for you, whether it’s about a job, ideas for a fun day out or just an arm around the shoulder. We will never leave you or your dependants in despair.

Address: Building 1/87, Scott Road, HM Naval Base, Portsmouth, PO1 3LU.

Email the Royal Naval Association.

Telephone 023 9272 3747.

RNA Cleethorpes & Grimsby
Address: RNA Club, 4 Alexandra Road, Cleethorpes, NE Lincolnshire, DN35 8LQ.

Telephone: 01472 693799

Naval Families Federation

Our vision is for all Naval Service Families to be able to have their views heard by those in positions of power, feel valued and be treated with fairness and respect and thrive in their communities of choice.

Services provided include:

Telephone: 02392 654374

For more information, visit the NFF website.

Address: Building 25, HMS Excellent, Portsmouth, Hampshire, PO2 8ER

The Royal Navy and Royal Marines Charity

The Royal Navy and Royal Marines Charity is the principal charity of the Royal Navy. We exist to provide services for Sailors, Marines, and there families for life.

Beneficiaries lie at the heart of the Royal Navy and Royal Marines Charity’s purpose; it is our duty to remain focused on their needs. Since 2007, we have funded projects and facilities that boost morale for those who serve today. We also distribute millions of pounds annually to military charities which care for the children, families and veterans of the Royal Navy and Royal Marines.

Our vision: A world in which our sailors, marines, and their families are valued and supported, for life.

Our mission: To raise funds, working with others, to provide the support needed to our serving and former members of the Naval Service and their families.

Telephone: 023 9387 1520

Email the team at RNRMC.

The Royal Air Forces Association

The Royal Air Forces Association is committed to providing confidential, professional and fair services to members of the wider RAF family from the youngest recruit to the oldest veteran and their families. Ongoing training and support for welfare volunteers and staff ensures services are consistent and of the highest possible standard. All will be treated with dignity and respect at all times.

The Grimsby / Cleethorpes and District Branch is at 5 Alexandra Road, Cleethorpes, Lincolnshire, DN35 8LQ.

Telephone: 0800 0182 361.

For more information, visit the RAFA website.

Royal Voluntary Service

Formerly the WRVS, helping older people in the community.

For more information, visit the RVS website.

The RAF Families Federation

The RAF Families Federation provides all RAF personnel and their families – Regular and Reserve, single or married – with timely and professional support, assistance and an independent voice regarding issues or concerns they may have.

Represents the views and concerns of RAF personnel and their families to those who can make a difference, for example senior RAF and MoD staff and Ministers. The RAF FF is outside the chain of command and can promise an independent and confidential service.

Telephone: 01780 781650

For more information, visit the RAF Families Federation website.

RAF Widows Association

Giving emotional support and practical help to Service widows.

For more information, visit the RAF Widows Association website.

The Knoll
Knoll Street
North East Lincolnshire
DN35 8LL
UK Registration Number: 10849279